Privacy Policy

1 Identity and contact details of the responsible party

The responsible party according to the DSG is:

Galvano Helbling AG
Metal Finishing

Paulusweg 10
2503 Biel/Bienne

Tel.: 032 366 65 65
Email:

2 Provision of the website (Logfiles)

2.1 Description and scope of data processing
When you access our website, i.e., even if you do not register or transmit any other information, general information is automatically collected. This information (server logfiles) includes, for example, the type of web browser, the operating system used, the domain name of your Internet service provider, your IP address, referrer URL, date and time of access, and similar data.

This data is processed for the following purposes:

1. Ensuring a smooth connection to the website,
2. Ensuring the smooth use of our website,
3. Ensuring and evaluating system security and stability, particularly to detect misuse,
4. Technical error-free representation and optimization of our website.

The data is also stored in the logfiles of our system. These data are not stored together with other personal data of the user. We do not use your data to draw conclusions about your identity. However, we reserve the right to subsequently review the server logfiles if there are concrete indications of illegal use.

2.2 Recipients of the data
We use service providers for the operation and maintenance of our website, acting as our data processors. All service providers are contractually obligated to treat your data confidentially.

2.3 Data transfer abroad
Data processing also takes place outside of Switzerland, particularly in Germany.
Germany is considered to have an equivalent level of data protection. Therefore, personal data can be transferred there without further protective measures.

Appropriate data protection is ensured through:

• Data protection clauses in a contract between the contracting parties, which were previously notified to the FDPIC,
• Standard data protection clauses approved, issued, or recognized by the FDPIC,
• Binding Corporate Rules.

3 Contact

3.1 Description and scope of data processing
Our website features a contact form that can be used for electronic communication. If you use this option, the personal data entered in the input mask will be transmitted to us and stored. The processing of your personal data serves solely to process your request.
At the time the message is sent, the following data is also transmitted and stored:

1. Date and time of the request
2. URL from which the request was made
3. IP address

Alternatively, you can contact us via the provided email addresses. In this case, the personal data transmitted with the email will be stored. This includes:

1. Date and time of the request
2. URL from which the request was made
3. IP address

as well as information about the servers involved in the email communication.
Additionally, you can contact us via the provided phone number. In this case, we record log data that includes your phone number and the duration of the conversation. We generally do not record conversations.

3.2 Recipients of the data
Our website is maintained by service providers acting as our data processors. If you send us a request regarding an offer, service providers used by us may receive data, provided they need the data to fulfill their respective service (e.g., IT services, call centers). All service providers are contractually obligated to treat your data confidentially.

3.3 Transfer Abroad
Processing also takes place outside of Switzerland, specifically in Germany.
Germany is certified as having an equivalent level of data protection. Therefore, personal data may be transferred there without additional protective measures.

4. Newsletter

4.1 Description and Scope of Data Processing
Your data is used solely to send you the subscribed newsletter via email and, if you have additionally consented, to analyze how you use the newsletter and any linked content. Your name is requested to address you personally in the newsletter and to identify you if you wish to exercise your data subject rights.

To verify that a subscription is genuinely made by the owner of an email address, we use the “Double Opt-In” (DOI) procedure. This means you will receive an email after signing up, in which you must confirm your subscription by clicking a link.

The following data is also recorded at the time of DOI confirmation:

1. Location, date, and time of registration
2. IP address
3. Email address
4. Title, first name, last name

We also analyze your reading and usage behavior to continuously improve our newsletter and adapt it to your interests and needs. For instance, we analyze what you read or click on in our newsletters to make them more engaging.

4.2 Recipients of Data
We use service providers for sending and analyzing newsletters who act as our processors. All service providers are contractually obligated to treat your data confidentially.

4.3 Transfer Abroad
Processing also takes place outside of Switzerland, specifically in Germany.
Germany is certified as having an equivalent level of data protection. Therefore, personal data may be transferred there without additional protective measures.

5. Registration

5.1 Description and Scope of Data Processing
Our website offers you the opportunity to register by providing your personal data. The data is entered into an input mask and transmitted to us for storage. Data is not shared with third parties. The following data is collected during the registration process:

1. First name, last name
2. Email address
3. Password

The following data is also stored at the time of registration:

1. IP address
2. Date and time of registration

Your consent to the processing of this data is obtained during the registration process. Registration is necessary to access certain content and services on our website.

5.2 Recipients of Data
We use technical service providers for the registration process who act as our processors. All service providers are contractually obligated to treat your data confidentially.

5.3 Transfer Abroad
Processing also takes place outside of Switzerland, specifically in Germany.
Germany is certified as having an equivalent level of data protection. Therefore, personal data may be transferred there without additional protective measures.

6. Comment Function

6.1 Description and Scope of Data Processing
Some content on our website includes a voluntary comment function, allowing you to share your opinion on a topic. Comments are published after positive review and appear publicly alongside the relevant content. There is no entitlement to have a comment published.

When you leave a comment on our website, your name is collected and publicly displayed. Your email address is also collected but is not publicly visible, shared with third parties, or manually analyzed. Additionally, the time of comment submission and your IP address are recorded. These measures ensure the security of the website operator, for example, in cases of legal violations (civil or criminal).

6.2 Recipients of Data
We use service providers for the operation and maintenance of our website, acting as our processors. All service providers are contractually obligated to treat your data confidentially.

6.3 Transfer Abroad
Processing also takes place outside of Switzerland, specifically in Germany.
Germany is certified as having an equivalent level of data protection. Therefore, personal data may be transferred there without additional protective measures.

7. Use of Cookies

7.1 Description and Scope of Data Processing
A cookie is a small data file created when you visit a website and temporarily stored on your system. If the server of this website is accessed again from the same system, the browser sends the previously received cookie back to the server. The server can evaluate the information obtained in this manner. Cookies, in particular, facilitate website navigation.

7.2 Use of Technically Necessary Cookies
Some functions of our website cannot be offered without the use of cookies. These cookies are necessary for recognizing the browser even after switching pages.

The following data is stored and transmitted in cookies:

1. Consent management
2. Language settings
3. Items in a shopping cart
4. Login information
5. Registration

7.3 Use of Non-Essential Cookies
We also use cookies that allow the analysis of user browsing behavior to make the website more efficient and attractive. These include web analytics technologies such as:

1. Google Analytics

7.4 Recipients of the Data
We use technical service providers for the operation and maintenance of our website, who act as our data processors.
Further recipients and details about the technical functionality of the tools used, as well as information on how to prevent data transmission (tracking), can be found in the table below.

Galvano Helbling AG, Paulusweg 10, 2503 Biel/Bienne

All service providers are contractually obliged to treat your data confidentially.

7.5 Transfer Abroad
Processing also takes place outside Switzerland, specifically in Germany.
Germany is certified as having an equivalent level of data protection. Therefore, personal data may be transferred there without additional protective measures.

Cookies Used

Name: GDPR Cookie Consent
Domain: galvano.ch
Duration: 12 months

8. Audience Measurement

8.1 Description and Scope of Data Processing
We use analytics tools to evaluate user behavior. A more detailed description of the tools can be found in the “Analytics Tools” section of this privacy policy.
Processing is based on our legitimate interest. The measurement of the audience and the resulting information enable us to adjust the website’s offering.

8.2 Recipients of the Data
We use technical service providers for the operation and maintenance of our website, who act as our data processors. All service providers are contractually obliged to treat your data confidentially.

8.3 Transfer Abroad
Processing also takes place outside Switzerland, specifically in Germany.
Germany is certified as having an equivalent level of data protection. Therefore, personal data may be transferred there without additional protective measures.

Analytics Tools Used

8.4 Use of Google Analytics
We use Google Analytics to analyze website usage. The data obtained is used to optimize our website and advertising measures.

Google Analytics is provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). Google processes the data on website usage on our behalf and is contractually obligated to implement measures to ensure the security and confidentiality of the processed data.

During your visit to the website, the following data, among others, is recorded:

• Pages visited
• Orders, including revenue and products ordered
• Achievement of “website goals” (e.g., contact requests or newsletter sign-ups)
• Your behavior on the pages (e.g., time spent, clicks, scrolling behavior)
• Your approximate location (country and city)
• Your IP address (in shortened form, making it impossible to uniquely identify you)
• Technical information such as browser, internet provider, device, and screen resolution
• The source of your visit (i.e., the website or advertisement that brought you to us)

Personal data such as name, address, or contact details are never transmitted to Google Analytics.

This data is transferred to Google’s servers in the United States. Please note that the United States does not guarantee the same level of data protection as the EU.

Google Analytics stores cookies in your web browser for two years from your last visit. These cookies contain a randomly generated user ID, which allows you to be recognized during future website visits.

The recorded data is stored together with the randomly generated user ID, enabling the evaluation of pseudonymous user profiles. This user-related data is automatically deleted after 14 months. Other data is retained in aggregated form indefinitely.

If you disagree with the data collection, you can prevent it by installing the browser add-on to deactivate Google Analytics or by rejecting cookies through our cookie settings dialog.

9. Rights of the Data Subject

You have the following rights concerning personal data that pertains to you:

• The right to obtain information about what personal data we store and how we process it;
• The right to receive a copy of your personal data in a standard format;
• The right to correct your personal data;
• The right to delete your personal data;
• The right to object to the processing of your personal data.

Please note that there are exceptions to these rights. To the extent legally permissible, we may refuse your request to exercise these rights.

Consent to the collection and processing of personal data can be withdrawn at any time. Please note that the withdrawal only applies to future processing. Processing that occurred before the withdrawal is not affected.

For information about the personal data we process, please send your request to .

You also have the right to file a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC).

Galvano Helbling AG, January 2025